Information for Individuals

The Government of Canada is taking immediate, significant, and decisive action to help Canadians facing hardship as a result of the COVID-19 outbreak.

On March 18, 2020, the Prime Minister announced a new set of economic measures to help stabilize the economy during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide up to $27 billion in direct support to Canadian workers and businesses.

Orders of the Provincial Health Officer:

These are mandatory orders issued by the Provincial Health Officer, Dr. Bonnie Henry.  These are mandatory and must be adhered to and are subject to change as the COVID-19 situation evolves.  

Persons having travelled outside of Canada on or after March 12, 2020

  • Must remain at home, at a hotel, or similar place for 14 days to prevent transmission to others


Owners, occupiers and operators

  • Gatherings in excess of 50 people are not permitted


Federal Government:

Canada’s COVID-19 Economic Response Plan provides support for Canadians including income support, mortgage default management tools and flexibility for taxpayers.

If you have lost income because of COVID-19, the Canada Emergency Response Benefit (CERB) will provide you with temporary income support. The CERB will provide you with $500 a week for up to 16 weeks.

Provincial Government:

For all available supports for individuals from the Provincial Government, visit the COVID-19 Provincial Support and Information page.

To support people and prevent the spread of COVID-19, the Province announced that they will be introducing a new temporary rental supplement, halting evictions and freezing rents.

BC Hydro: 

  • If you or your spouse/partner have lost employment or have become unable to work due to COVID-19, you may be eligible for three months of bill credit based on your average consumption through BC Hydro's COVID-19 Relief Fund.
  • BC Hydro has a COVID-19 Customer Assistance Program which provides residential and commercial customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Customers are encouraged to call our customer service team at 1 800 BCHYDRO (1 800 224 9376) to discuss bill payment options.
  • Residential customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for our Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.


  • Shaw has opened up access to Shaw Go WiFi whether or not you’re a customer.


  • Until the end of April, Telus is waiving home internet coverage charges for customers who are not on unlimited data plans and waiving all Easy Roam and pay-per-use roaming charges for postpaid customers that are stranded outside North America and are unable to return to Canada.


  • Rogers is waiting all long distance and roaming charges for customers.

Fortis BC: 

  • Fortis is waiving late payment fees and will not disconnect any customers from the energy they need due to financial hardship. Fortis will help you with any billing questions you have and can help find flexible payment options that work for you. You can contact them at 1-866-436-7847 for electricity or 1-888-224-2710 for natural gas, Monday to Friday, 7 a.m. to 5 p.m. Or you can email them and access your Account Online.


  • Renewals - If your insurance is due to expire, please call your Autoplan broker. Many insurance transactions can now be done through phone and email. This is temporary to help meet British Columbians' insurance needs without in-person contact.
  • Autoplan Payment plan - Customers on a monthly Autoplan payment plan, who are facing financial challenges due to COVID-19, can defer their payment for up to 90 days with no penalty.
  • Customers can use our online resource tool to apply for deferrals or call our customer support team at 604-661-2723 or 1-800-665-6442 to discuss your payment options.