Registration

How to Register for Regular Programs

To register online visit oakbayrec.perfectmind.com to create an account, view and register for programs. You may also register by phone (see below).

Recreation Oak Bay offer many exciting Programs for all ages!

Registration Information
How to Register for a Course Online
  1. Go to oakbayrec.perfectmind.com and log in. (If you do not have a login, please contact Reception to create one for you.)
  2. Click the Schedule button.
  3. Locate the Category and Calendar your activity is under.
  4. Locate the specific activity you would like to register for.
  5. Click the Register button or the Waitlist button if session is full.
  6. Select name(s) of individuals registering.
  7. Complete the questionnaire (if applicable).
  8. Select Fee (if applicable) to proceed to cart.
  9. If you would like to book another activity, click Continue Shopping. If you are done, proceed with payment and click Place My Order button.
  10. You will receive a Thank You on the transaction summary page.
  11. Click Print Receipt or Print Confirmation to print/email these documents.

For a more detailed example please read the pdf provided for download. 

How to Register Online for a Single Session
  1. Go to oakbayrec.perfectmind.com and log in. (If you do not have a login, please contact Reception to create one for you.)
  2. Click the Schedule button.
  3. Locate the Category and Calendar your activity is under.
  4. Locate the specific activity you would like to register for.
  5. Click the Register button or the Waitlist button if session is full.
  6. Select name(s) of individuals registering.
  7. Complete the questionnaire (if applicable).
  8. Select Fee (if applicable) to proceed to cart.
  9. If you would like to book another activity, click Continue Shopping. If you are done, proceed with payment and click Place My Order button.
  10. You will receive a Thank You on the transaction summary page.
  11. Click Print Receipt or Print Confirmation to print/email these documents.

For a more detailed example please read the pdf provided for download. 

Cancellations, Refunds and Credits

Course Cancellation

Programs with insufficient registration will be cancelled and a full refund or cedit will be issued.

Camps

  • All weekly camp credits/refunds must be requested by 9:30am the Friday prior to camp.
  • All daily registration credits/refunds must be requested 72 hours prior to the start of camp. 
  • Please allow four weeks for refunds to be processed.
  • No refunds/credits for unattended classes which have passed.

Refunds/Credits

  • For courses (excluding camps) that are four classes or more, credits/refunds must be requested before the second class. After the second class, credits/refunds are granted only for cases of illness supported by a doctor’s note (other compassionate reasons may be considered).
  • For courses with less than four classes, or that require 100% attendance, a credit or refund must be requested at least 72 hours prior to the start of the course.
  • For single session bookings (i.e. fitness studio, group fitness and lane swimming) cancellations must be requested at least four hours prior to start of the session.
  • Please allow up to two weeks for a refund to be processed.
Waitlist

Ask to have your name put on a waitlist, if a space becomes available we will call you.

Waitlists are called and you have until 7pm the following day to call back and register for the available spot.

Missed a start date?

Many programs allow late registration (if there is room). Fees will be adjusted for late registration.

Other ways to Register

Phone in:

Pay using American Express, Mastercard or Visa to any of these centres:

Payment

You may pay by cash, cheque, American Express, Mastercard, VISA, Debit Card or use your Recreation Oak Bay Gift Card (see facility hours if you are registering in person).

Fax:

Fax to 250-370-7127. Faxed in information will be processed after the first day of registration. Please include the following information:

  • Course name, time, dates and barcode number of the program
  • Registrant’s name, date of birth, address and telephone number
  • Your American Express, Mastercard or VISA number and expiry date

By Mail:

These will be processed after the first day of registration. Please include the following information:

  • Your American Express, Mastercard or VISA number and expiry date or a separate cheque for each course (made out to the ‘Corporation of the District of Oak Bay’), remember to add tax to the cost of the course.
  • Registrant’s name, date of birth, address and telephone number
  • Course name, time, dates and barcode number of the program
  • Mail to:
    Reception-Mail-in Registration,
    Oak Bay Recreation Centre, 1975 Bee Street, Victoria BC, V8R 5E6
  • There will be a $20.00 NSF charge on all returned cheques.
  • Persons eligible for Social Services Subsidy must have authorization before time of registration.

For Your Convenience… Recreation Oak Bay sends registration confirmations via email. Disclosure of your email address to Recreation Oak Bay is voluntary. Providing your email address to Recreation Oak Bay serves as authorization to send registration/rental confirmations and information regarding our programs and services to you.

Receipts will be mailed to you if requested.

Frequently Asked Questions

Below are answers to questions our Reception Team is asked on a regular basis. Have a look! You never know what you might find out. 

About the Pool at Oak Bay

What is the temperature of your pools?

Big pool: 830C

Small pool: 940C

Hot tub: 1040C

How long is your pool?

The big pool is 25m long.

Is the pool chlorinated?

Our pool is treated with ultraviolet light (UV), but does use a small amount of chlorine to treat any residual bacteria.

How tall does someone have to be to be able to ride the waterslides?

You must be at least 48 inches (4 feet) tall to ride the waterslides.

Can I use the hot tub?

Yes, the hot tub is available during all our swimming sessions with a regular admission except for during lesson times when there is no lifeguard on duty.

Can I use the sauna/steam room?

Yes, the sauna/steam room is available during all our swimming sessions with a regular admission.

Can I use the change room/hairdryer?

Yes, both the pool and fitness changerooms are equipped with hairdryers.

Do you sell goggles?

Yes, we sell a variety of goggles through Reception at the Oak Bay Recreation Centre. Stop by the front desk for styles and prices.

Do you sell swimsuits?

Yes, we sell a variety of adult and child swimsuits through Reception at the Oak Bay Recreation Centre. Stop by the front desk for styles and prices.

Can I watch my child’s lessons?

Yes, you can observe swimming, skating, and activities in the Indoor Sports Field from our restaurant upstairs, the Sports View Lounge.

Swimming lessons can also be observed from the viewing area on the pool deck.

Skating lessons can be observed from the arena lobby or the bleachers.

About the Arena at Oak Bay

Do you have skate rentals?

Yes, we offer skate rentals during all our public skate sessions. We also offer skate rentals during lessons. See Reception to purchase a punch card. Helmets are available during public skate sessions and lessons free of charge.

Do you have skate sharpening?

Yes, we offer recreational skate sharpening. See link for pricing (insert link to rates page)

Skates are dropped off and picked up at the Oak Bay Reception desk. Please allow at least one week for sharpening to be completed.

About Registration, Waitlists and Cancellations

How do I cancel my session?

You must call reception or stop by in person to cancel your sessions.

Can I cancel my session online?

No, at this time you can only cancel over the phone or in person.

How do I register for programs?

You can register online, over the phone or in person. (insert link to registration how to page)

How can I pay for my registration?

Payment online and over the phone can be made with a credit card. Payment with credit card, debit, cash, or cheque is accepted in person.

Can I add myself to a waitlist?

Yes, you can add yourself to a waitlist online, over the phone or in person.

How can I see where I am on the waitlist?

You can call reception to inquire about your standing on a waitlist.

About the Fitness Studios

What is the minimum age for the Fitness Studio?

The minimum age to use the fitness studio is 15 years old; however, if you have taken the Youth Weight Room Orientation you may use the Fitness Studio if you are 13-14 years old when accompanied by an adult 19 years and up or when a fitness attendant is on duty.

Where are the Fitness Studios?

We have a studio at Oak Bay Recreation Centre, located above Reception. (1975 Bee Street, Victoria, BC)

Our other studio is located at Henderson Recreation Centre, on the main floor across from Reception. (2291 Cedar Hill Cross Road, Victoria, BC).

What are the fitness Studio Hours?

The fitness studio hours are posted on the Fitness and Wellness Page. The hours differ for each location. 

About the Golf Course

Do you provide golf clubs?

Yes, we have a selection of adult and child putters, seven and nine irons for both right-handed and left-handed golfers. We also have carriers available for use.

How many players can play in one spot golf booking?

There is a maximum of four individuals per group. For more detailed information please visit our Golf Page

About the Sports View Lounge

What are the Sports View Lounge kitchen hours?

The Lounge is currently closed for summer, but will be opening in September!

The Sports View Lounge is closed on statutory holidays and closes during the summer. 

What is the Sports View menu?

You can view the updated menu on the Sports View Lounge Page