Contacts & Hours

Please find the contact information for key departments and services, as well as Oak Bay's Mayor and Council.

Oak Bay Municipal Hall

2167 Oak Bay Avenue
Victoria BC
V8R 1G2

Phone: 250-598-3311
Fax: 250-598-9108
Twitter: DistrictOakBay
Facebook: DistrictOakBay
LinkedIn: District of Oak Bay

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.


Department and Council Contacts

Emergency Services for Engineering & Public Works Services

Regular Hours - Phone: 250-598-4501
Monday to Friday, from 8:00 a.m. to 4:30 p.m.

After-Hours - Phone: 250-592-9121
If you have an after-hours public works emergency such as flooding from a broken water line, or a serious sewer backup, call the Oak Bay Fire Department at 250-592-9121. We will then contact municipal crews who can respond to provide assistance. The Fire Department is staffed on a 24 hour a day, 7 day a week basis.

Emergency Contacts for Police & Fire


Non-Emergency Phone: 250-592-2424
Emergency Phone: 911


Non-Emergency Phone: 250-592-9121
Emergency Phone: 911

Customer Service Contacts

Building Permit Inquiries

Phone: 250-598-2042

Bylaw Enforcement

Phone: 250-598-2042 ext. 7413 - Monday to Friday 8:30 a.m. - 4:30 p.m.
For after-hours bylaw complaints please contact the Police Non-Emergency Phone Number (listed above). 

Recreation Programs & Services

Phone: 250-595-7946 (SWIM)

Tax & Utility Information

Phone: 250-598-3311

Tree Issues

Phone: 250-592-7275 (PARK)

Freedom of Information (FOI) Requests

Director of Corporate Services

Phone: 250-598-3311

operating office hours open closed holiday schedule sunday saturday time